Exam day rundown

The two non-negotiables

Be fully connected at least 30 minutes before your scheduled exam start time, and do not click Open exam until the invigilator tells you to.

Ready by T-30Wait for invigilator

Exam-day sequence

First
Launch Safe Exam Browser before logging in
Use Safe Exam Browser to access and log into the FIFA Agent Platform. Starting the exam session without Safe Exam Browser is treated as a breach of the Exam Rules and you will not be permitted to sit the exam.
Do not access the exam platform from a normal browser.
T-120
Confirm your licence application is ready
Two hours before your exam session, your licence application should show "READY TO TAKE THE EXAM" and the "Start the Exam" button should become available.
If the page is not visible at T-120, open a support ticket through the FIFA Agent Platform.
Open in new tab
FIFA Agent Platform at T-120: ready state and Start the Exam.
T-60
Start the exam page and begin the system check
After clicking "Start the Exam", select your exam session, then choose "Start System Check". Complete webcam, screenshare, and mobile-app checks.
Once webcam, screen sharing, and the mobile app are connected, tick the required confirmations and click "Start session".
Open in new tab
From the official FIFA rundown: open your session, Start System Check, then complete the three checks before Start session.
T-60 to T-30
Use live support only inside the support window
If you run into technical issues beyond your reasonable control, use "Need help?" and the black chat icon to reach the live support team.
Live support is available only from 60 minutes to 30 minutes before start time.
Open in new tab
Help Centre and support entry points on the FIFA Agent Platform (FIFA Exam Day Rundown figure).
Connected
Share your screen and wait
When prompted, click "Share screen". Your desktop or laptop webcam image should be visible in the top-left corner.
Do not click "Open exam" until the invigilator instructs you to do so.
Open in new tab
Connected session: Share screen prompt, webcam placement, and wait for the invigilator before Open exam (FIFA Exam Day Rundown figure).
Before start
Remain inside Safe Exam Browser and the mobile app
Once fully connected, stay inside Safe Exam Browser and use the mobile app only for the exam. Do not answer calls, reply to messages, check email, or switch apps.
Loss of connection or unauthorised navigation away from SEB or the required mobile app can reject your exam attempt.
T-30
Complete invigilator checks
Your assigned invigilator joins via the mobile app and completes the remaining mandatory checks.
They verify SEB use, webcam/mobile/screen sharing, your identification, and exam-room requirements.
Open in new tab
Invigilator joins via the app; session view from the FIFA Exam Day Rundown figure.

Source notes

This in-app rundown summarizes the English section of FIFA's Exam Day Rundown PDF. Pages 1-5 contain the English version; page 6 begins the Spanish version.

In any doubt, follow the FIFA Football Agent Exam Rules and the Information on the Licensing Process and the FIFA Football Agent Exam.

Open full FIFA PDF

Final reminders

Be ready by T-30
Complete the pre-Exam System Check and connect all required devices at least 30 minutes before your scheduled start time.
Start at T-60
FIFA recommends beginning the exam-day system check 60 minutes before the scheduled exam session.
Do not change devices
You are responsible for any device, hardware, software, setting, or configuration changes made after readiness checks.
Power and internet
Keep every device on reliable power or enough battery, and maintain a stable, uninterrupted internet connection.
Valid photo ID
Have an original, valid government-issued photo identification document ready for verification.
Invigilator role
Invigilators protect exam integrity. They are not responsible for resolving technical or connectivity issues during the exam.

Support paths

VICTVS support FIFA technical email

Rescheduling policy

Rescheduling is force-majeure only
Under the Exam Rules, taking the exam on the next available date may be considered only where FIFA accepts a force majeure event.
Technical problems are not force majeure
Device incompatibility, hardware/software malfunction, and internet/connectivity failures are explicitly excluded from force majeure treatment.
Report incidents immediately during session
Candidates must report observed issues to the invigilator during the exam session so they can be escalated to FIFA in time.

Keep every device powered for the full exam session.

Maintain stable internet with enough bandwidth throughout.

Exam day rundown

The two non-negotiables

Be fully connected at least 30 minutes before your scheduled exam start time, and do not click Open exam until the invigilator tells you to.

Ready by T-30Wait for invigilator

Exam-day sequence

First
Launch Safe Exam Browser before logging in
Use Safe Exam Browser to access and log into the FIFA Agent Platform. Starting the exam session without Safe Exam Browser is treated as a breach of the Exam Rules and you will not be permitted to sit the exam.
Do not access the exam platform from a normal browser.
T-120
Confirm your licence application is ready
Two hours before your exam session, your licence application should show "READY TO TAKE THE EXAM" and the "Start the Exam" button should become available.
If the page is not visible at T-120, open a support ticket through the FIFA Agent Platform.
Open in new tab
FIFA Agent Platform at T-120: ready state and Start the Exam.
T-60
Start the exam page and begin the system check
After clicking "Start the Exam", select your exam session, then choose "Start System Check". Complete webcam, screenshare, and mobile-app checks.
Once webcam, screen sharing, and the mobile app are connected, tick the required confirmations and click "Start session".
Open in new tab
From the official FIFA rundown: open your session, Start System Check, then complete the three checks before Start session.
T-60 to T-30
Use live support only inside the support window
If you run into technical issues beyond your reasonable control, use "Need help?" and the black chat icon to reach the live support team.
Live support is available only from 60 minutes to 30 minutes before start time.
Open in new tab
Help Centre and support entry points on the FIFA Agent Platform (FIFA Exam Day Rundown figure).
Connected
Share your screen and wait
When prompted, click "Share screen". Your desktop or laptop webcam image should be visible in the top-left corner.
Do not click "Open exam" until the invigilator instructs you to do so.
Open in new tab
Connected session: Share screen prompt, webcam placement, and wait for the invigilator before Open exam (FIFA Exam Day Rundown figure).
Before start
Remain inside Safe Exam Browser and the mobile app
Once fully connected, stay inside Safe Exam Browser and use the mobile app only for the exam. Do not answer calls, reply to messages, check email, or switch apps.
Loss of connection or unauthorised navigation away from SEB or the required mobile app can reject your exam attempt.
T-30
Complete invigilator checks
Your assigned invigilator joins via the mobile app and completes the remaining mandatory checks.
They verify SEB use, webcam/mobile/screen sharing, your identification, and exam-room requirements.
Open in new tab
Invigilator joins via the app; session view from the FIFA Exam Day Rundown figure.

Source notes

This in-app rundown summarizes the English section of FIFA's Exam Day Rundown PDF. Pages 1-5 contain the English version; page 6 begins the Spanish version.

In any doubt, follow the FIFA Football Agent Exam Rules and the Information on the Licensing Process and the FIFA Football Agent Exam.

Open full FIFA PDF

Final reminders

Be ready by T-30
Complete the pre-Exam System Check and connect all required devices at least 30 minutes before your scheduled start time.
Start at T-60
FIFA recommends beginning the exam-day system check 60 minutes before the scheduled exam session.
Do not change devices
You are responsible for any device, hardware, software, setting, or configuration changes made after readiness checks.
Power and internet
Keep every device on reliable power or enough battery, and maintain a stable, uninterrupted internet connection.
Valid photo ID
Have an original, valid government-issued photo identification document ready for verification.
Invigilator role
Invigilators protect exam integrity. They are not responsible for resolving technical or connectivity issues during the exam.

Support paths

VICTVS support FIFA technical email

Rescheduling policy

Rescheduling is force-majeure only
Under the Exam Rules, taking the exam on the next available date may be considered only where FIFA accepts a force majeure event.
Technical problems are not force majeure
Device incompatibility, hardware/software malfunction, and internet/connectivity failures are explicitly excluded from force majeure treatment.
Report incidents immediately during session
Candidates must report observed issues to the invigilator during the exam session so they can be escalated to FIFA in time.

Keep every device powered for the full exam session.

Maintain stable internet with enough bandwidth throughout.

The two non-negotiables

Launch Safe Exam Browser before logging in

Confirm your licence application is ready

Start the exam page and begin the system check

Use live support only inside the support window

Share your screen and wait

Remain inside Safe Exam Browser and the mobile app

Complete invigilator checks

The two non-negotiables

Launch Safe Exam Browser before logging in

Confirm your licence application is ready

Start the exam page and begin the system check

Use live support only inside the support window

Share your screen and wait

Remain inside Safe Exam Browser and the mobile app

Complete invigilator checks